A couturier, tailoring, or any artisan studio requires you to personalize it at the same time make it feel comfortable for your clients, in addition to room for working and storage. An important part of your branding or marketing is how your client sees you in your workspace, and is a reflection upon you personally.
The minute a client comes through the door they should feel connected, easily get their bearings, view your displays, and get an overall impression of who you are. The space shouldn’t be confusing in its design or message.
A bit of background info: Retailers calculate every centimeter of floor space as potential [profit = sales dollars / costs / sq. foot]. Include moving-around-space between the displays (tables, racks, and shelving), and just the right amount of attention given to the design of the entrance, flooring, wall area, ceiling/lighting, smell and sound, they all act as the canvass and give context to the product for sale.
Basically, boutiques with wide aisles and ample space between products on display, and less product out on the floor equates to higher-end product for sale. The profit margin on these products is usually much higher per unit. A lot of attention is given to staging – lighting effects, sounds (music) and smell (fragrances) even if the customer is consciously unaware of the effort behind it.
Shops with narrow aisles, jamb packed shelves and racks, only general lighting and small behind the scenes storage space for inventory indicates a less expensive product on offer. Profit margins per unit are much smaller and therefore rely on a higher volume of sales with quicker turn over.
This is only a general guide and not definitive, but illustrates the importance of conscious design in the space. And neither scenario indicates or guarantees the actually quality of the product itself.
Studios are frequently open by appointment only or open limited hours to the general public. They may be one single open plan area. Clients love to see artisans at work dissolving the mystery of how things are created, but clearly appreciate defined parameters so they know where they, as the client, fit in.
Making your client feel comfortable during a visit to your studio is extremely important. Whether it simply means offering them a place to hang their coat, a clean sturdy wooden stool off to the side of your workbench and a place to set down their freshly brewed organic coffee served up in a perfectly clean mug, or a lush upholstered sofa with your quality printed portfolio splayed out neatly in front, freshly cut flowers and cold Perrier served in Waterford crystal on a unique coffee table. It means you have considered your client’s experience.
Every studio needs some storage space for stock and deliveries. In my opinion, it is best left behind screens or in closed off rooms. No matter how on top of things you may be, clients make judgements about you based on your timeliness and tidiness or lack of it. Sample fabrics on display is not considered inventory – you get the idea.
Make sure the entry to your studio is inviting whether it’s wide open or intimately private and make sure it speaks of the entire space. And the mind loves to make order out of confusion – so the less confusion the better. Your client’s attention will ready and not hung up about confused messages in your studio.
If one element is unseen, this one is no less important than all of them put together. That is to keep the air in your studio fresh. There are few things worse than being assaulted by the smell of stale food or other unpleasant odors. Masking malodour with fragrances or room deodorizers doesn’t work; it only makes matters worse, a definite turn-off.
Natural light and lighting is essential to a studio for more than just working in. It creates desired mood very effectively – just be aware of the fact that people have different reactions to lighting just as they do to colour. However, this topic will be better explored separately in another blog. Have a look at the following for some ideas of the better and the could-be-better – you be the judge. Cheers! J.